How do I troubleshoot scanner errors?

Are you seeing a scanner error in your Ultra Antivirus app? Not to worry, these are normally easy to resolve by following a few steps. 

First, make sure that you've uninstalled your old antivirus software.

• For helpful instructions on how to uninstall your old antivirus software, please check out this article.
• After uninstalling any old antivirus software, make sure to restart your computer to be sure that the uninstallation is complete.

Second, try clicking the RETRY button several times.

• When clicking retry, you may be prompted to let Ultra Antivirus/Windows Powershell make changes to your computer. Click YES.
• It is recommended to click the RETRY button 2-4 times. This helps to restart the Ultra Antivirus Service and kick Ultra Antivirus back into a normal state. 

Third, try re-running the Ultra Antivirus installer.

• To do so, re-download Ultra AV from your account dashboard once you sign in.