How do I troubleshoot scanner errors on my Mac device?

Are you seeing a scanner error in your Ultra Antivirus app? Not to worry, these are normally easy to resolve by following a few steps. 

First, disable any other AV software you may have. 

• Ex. 
  • Windows Defender
  • BitDefender
  • Avast Antivirus

Second, retest the scanner. 

• After disabling please retest the scanner on UltraAV. 

If you are continuing to experience the issue please contact UltraVPN support.